🔒 Privacy Policy

1. Information We Collect

We may collect certain information from users to provide, maintain, and improve our services.

• Personal Information: Name, phone number, email address, and other information provided by the user.
• Appointment Information: Appointment date, time, selected service, doctor, and related booking details.
• Communication Information: Messages, inquiries, and information submitted through WhatsApp, website forms, or other communication channels.
• Payment Information: Payment transactions may be processed securely through third-party payment providers such as Razorpay. We do not store complete card or banking credentials on our servers.

2. How We Use Your Information

We may use collected information to:

• Provide and manage our services.
• Process and manage appointments.
• Respond to customer inquiries and requests.
• Send appointment confirmations and reminders.
• Process payments through authorized payment providers.
• Improve our services, website, and customer experience.
• Maintain security and prevent fraudulent activity.

3. WhatsApp Communication

If you communicate with us through WhatsApp, we may process your WhatsApp phone number and messages in order to provide customer support, appointment management, notifications, and other requested services.

WhatsApp communications may be processed through Meta's WhatsApp Business Platform and related service providers.

4. Sharing of Information

We do not sell or rent personal information to third parties. Information may be shared with trusted service providers only when necessary to operate our services, process payments, provide communication services, maintain infrastructure, or comply with applicable laws.

5. Data Security

We take reasonable technical and organizational measures to protect user information against unauthorized access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

6. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business records, resolve disputes, comply with legal obligations, and enforce our agreements.

7. Your Rights

Depending on applicable law, you may request access to, correction of, or deletion of your personal information. You may also contact us regarding questions about how your information is processed.

8. Third-Party Services

Our services may use third-party platforms and service providers, including payment, hosting, communication, analytics, and infrastructure providers. These providers may process information according to their own privacy policies and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us